This Website is operated by Pinot & Picasso Pty Ltd (“Pinot & Picasso”). Throughout the site, the terms “we”, “us” and “our” refer to Pinot & Picasso. Pinot & Picasso offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Purchases through this Website
Pinot & Picasso offers and sells through this Website: www.pinotandpicasso.com.au. All currency and purchase transactions will be performed in Australian Dollars. Pinot & Picasso reserves the right to change pricing at any time. All prices quoted on this website include a 10% Goods and Services Tax (GST), unless specified otherwise.
We accept the following payment methods:
- Credit Card (Visa, Mastercard, American Express)
Refund & Reschedule Policy
Bookings can be cancelled or rescheduled for $25 non-negotiable fee* per transaction up to 48-hours before a scheduled session time. If cancelling or rescheduling within that 48-hour window, a $25 non-negotiable fee* per ticket will be applied. Grazing boards cannot be rescheduled or cancelled within the 48-hour window. If cancelling or rescheduling a session within this 48-hour window, the cost of the grazing board will be forfeited. For bookings of 6+ tickets, there will be a $25 non-negotiable fee per ticket to cancel or reschedule at any time. When rescheduling, the customer will need to choose the next most convenient session date that is available or Pinot & Picasso can provide a credit towards a future booking (minus the rebooking fee).
Important: we are very strict on ‘no shows’. If a customer does not show up for the class, we’ll still charge the full amount. We are unable to refund, reschedule or provide credit for a missed session.
*Unless the Pinot Guarantee is purchased at time of booking.
*Pinot Guarantee cannot be used to reschedule/cancel after the session has already commenced.
Private Function deposits are non-refundable within 1 month of the session date. If the full amount has been paid & there is more than 2 weeks before the session date, we can reschedule your private function to another date that is suitable for yourself & also the Pinot & Picasso studio. We are unable to refund or reschedule private functions within the 2 weeks before your session date. The full amount will be forfeited. We hope this never has to happen. Pinot Guarantee does not apply to Private Functions. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee at your request.
To process a return, contact must first be made to the Head Office regarding the return. A refund or exchange must first be approved and will not be processed until the goods are received and inspected. Proof of faulty items must be received before a refund or exchange can be processed. Eligible returns must be in new, undamaged condition unless faulty. Pinot & Picasso will not reimburse postage costs. Gift Cards cannot be used to purchase an Art Box.
Creative Kids Art Box
The Creative Kids Art Box can be purchased using the NSW Creative Kids voucher or any other form of payment accepted by Pinot & Picasso. The Creative Kids voucher is a campaign run by NSW Government and is subject to the terms & conditions outlined by Service NSW. The Creative Kids voucher value cannot be reimbursed as cash, nor can it be transferred to another child. The voucher cannot be refunded back to you. Visit Service NSW. For returns, see ‘Art Box’ return policy.
Transfer of tickets between Franchisee entities
Pinot & Picasso is a franchisee business. Tickets cannot be transferred between Pinot & Picasso entities including the Art Box. Gift Cards purchased prior to 29th May 2020 or ‘Studio Exclusive’ gift cards are purchased for the selected studio and cannot be transferred to another Pinot & Picasso entity.
Pinot Guarantee costs $4.95 per ticket. The Pinot Guarantee:
- Provides customers with the option to reschedule or cancel tickets at any time prior to the session commencing.
- Allows 1 free change before normal rebooking fees are incurred.
- Waives all $25 fees for rescheduling and cancelling tickets.
- Must be purchased at the time of booking.
- Doesn’t allow for grazing boards to be rescheduled or cancelled within 48-hours of the session commencing. The cost of the grazing boards will then be forfeited.
- Doesn’t apply to private functions.
- Doesn’t allow for reschedules after the session has already commenced.
- Doesn’t apply to Gift Cards (purchases of Pinot Guarantee on a Gift Card can be reimbursed)
- For cancellations with the Pinot Guarantee, the full amount of tickets minus the Pinot Guarantee cost will be refunded.
Cancellation of session by Pinot & Picasso
In the event a public session is cancelled by Pinot & Picasso, the ticket purchaser will be notified via email or text message no later than 24 hours prior to their session scheduled start time. Ticket purchasers will be offered a reschedule to another upcoming session or credited the value of their purchase for future use.
Gift Vouchers are non-refundable and can only be used prior to their expiry date. Gift Cards purchased prior to 29th May 2020 or ‘Studio Exclusive’ gift cards are purchased for the selected studio and cannot be transferred to another Pinot & Picasso franchise or used to purchase an Art Box. Pinot Guarantee does not apply to Gift Cards.
Competitions and Promotional Offers
This Website is not intended for individuals under the age of 18. All participants in Pinot & Picasso public events must be 18 and over.
School Holiday, Family Friendly events and private functions are suitable for participants under the age of 18. Any all-age events will be advertised accordingly. Staff running children’s events are required to hold a valid Working With Childrens Check or state equivalent.
All artwork, paintings, photos, graphics, text, audio clips, button icons, slogans, trade names and other intellectual property contained on our website, belongs exclusively to Pinot & Picasso. You may not use, reproduce, modify, copy, transmit, display, publish, sell, license, distribute or commercially exploit any of the content or otherwise dispose of any of the content in a way not permitted by us, without our express written consent.
Conditions of entry to studio
During the COVID-19 pandemic, Pinot & Picasso are taking all necessary precautions outlined by the state government. Pinot & Picasso reserve the right to refuse entry or ask guests to leave the premises if they do not reasonably follow the below. We ask that guests assist in this by:
- Practice social distancing of 1.5m between others
- Washing and sanitising hands
- Staying home if unwell or showing signs of the virus
- Staying home if tested positive or are awaiting test results
Respect other guests and staff
Follow guidance of staff and refrain from speaking over painting instructions, hindering the experience for other guests. Customers must respect the staff and may be refused entry or asked to leave the premises if they do not follow such terms.
Pinot & Picasso does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity.
Respect property of Pinot & Picasso
Guests should not cause damage to any property owned by Pinot & Picasso.
A liquor licence is not required to operate a BYO venue (Liquor Act 2007), however Pinot & Picasso take precautions to operate responsibly in our studios. It is illegal for a person to supply liquor and for a minor to drink liquor in a BYO venue. Pinot & Picasso prohibit underage drinking.
Pinot & Picasso premises are strictly smoke-free and smoking is not permitted under any circumstances.
Safety & Security
For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.
Pinot & Picasso may take promotional photos or videos during a public or private event. Customers have the right to decline to have their images captured and should make this known to the staff members. Customers should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.
Our Rights – Pinot & Picasso reserve the right to:
- Refuse guests’ entry to the premises.
- Request guests leave the premises without a refund, should they breach any of these conditions of entry.
Disclaimer and limitation of liability
The purchaser agrees that the provision of any service, including but not limited to public painting sessions, purchased from our website is at the Purchaser’s sole risk. To the full extent permissible by applicable law, Pinot & Picasso will not be liable for any damages of any kind arising from the use of this site, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by Pinot & Picasso nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the purchaser rely on any such information or advice.
Head Office operates Monday – Friday from 9am – 5pm.
Phone: 1300 414 329
Address: 7/29 Abel St, Jamisontown NSW 2750
Veuve Ventures Pty Ltd TA Pinot & Picasso
ABN 68 630 855 686