Terms & Conditions

Allergen Disclaimer

Pinot & Picasso uses local catering companies and therefore, inclusions in our Grazing Boxes vary across our studios. Our Grazing Boxes include food that contains or may contain: peanuts, tree nuts, milk, eggs, sesame seeds, fish, shellfish, soy, lupin, wheat.

If you have any dietary requirements or allergies, please let us know at checkout or contact your studio directly.

Terms & Conditions

This Website is operated by Veuve Ventures Pty Ltd (“Pinot & Picasso”). Throughout the site, the terms “we”, “us” and “our” refer to Pinot & Picasso. Pinot & Picasso offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Purchases through this Website

Pinot & Picasso offers and sells through this Website: All currency and purchase transactions will be performed in Australian Dollars. Pinot & Picasso reserves the right to change pricing at any time. All prices quoted on this website include a 10% Goods and Services Tax (GST), unless specified otherwise.

We accept the following payment methods:

  • Credit Card (Visa, Mastercard, American Express)
  • PayPal
  • ZipPay
  • Afterpay

By making a purchase through our website, you agree to receive email and SMS notices. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of the newsletter email, or by emailing us at

Refund & Reschedule Policy

Bookings can be cancelled or rescheduled for $25 non-negotiable fee* per transaction up to 48-hours before a scheduled session time. If cancelling or rescheduling within that 48-hour window, a $25 non-negotiable fee* per ticket will be applied. Grazing boards cannot be rescheduled or cancelled within the 48-hour window. If cancelling or rescheduling a session within this 48-hour window, the cost of the grazing board will be forfeited. For bookings of 6+ tickets, there will be a $25 non-negotiable fee per ticket to cancel or reschedule at any time. When rescheduling, the customer will need to choose the next most convenient session date that is available or Pinot & Picasso can provide a credit towards a future booking (minus the rebooking fee).

Important: we are very strict on ‘no shows’. If a customer does not show up for the class, we’ll still charge the full amount. We are unable to refund, reschedule or provide credit for a missed session.

*Unless the Pinot Guarantee is purchased at time of booking.
*Pinot Guarantee cannot be used to reschedule/cancel after the session has already commenced.

CANCELLATIONS DUE TO COVID LOCKDOWN – If your session is cancelled due to a Government mandated closure of our studio, your tickets grazing board will be rescheduled or provided to you as a credit at no extra charge. In the event this is not suitable, a flat $15 refund fee per transaction will be applied to cover transaction, web and administration costs.

Private Functions

Private Function deposits are non-refundable. If the full amount has been paid & there is more than 2 weeks before the session date, we can reschedule your private function to another date that is suitable for yourself & also the Pinot & Picasso studio. We are unable to refund or reschedule private functions within the 2 weeks before your session date. The full amount will be forfeited. We hope this never has to happen. Pinot Guarantee does not apply to Private Functions. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee at your request.

Art Box

To process a return, contact must first be made to the Head Office regarding the return. A refund or exchange must first be approved and will not be processed until the goods are received and inspected. Proof of faulty items must be received before a refund or exchange can be processed. Eligible returns must be in new, undamaged condition unless faulty. Pinot & Picasso will not reimburse postage costs. Gift Cards cannot be used to purchase an Art Box.

Creative Kids Art Box

The Creative Kids Art Box can be purchased using the NSW Creative Kids voucher or any other form of payment accepted by Pinot & Picasso. The Creative Kids voucher is a campaign run by NSW Government and is subject to the terms & conditions outlined by Service NSW. The Creative Kids voucher value cannot be reimbursed as cash, nor can it be transferred to another child. The voucher cannot be refunded back to you. Visit Service NSW. For returns, see ‘Art Box’ return policy.

Transfer of tickets between Franchisee entities 

Pinot & Picasso is a franchisee business. Tickets cannot be transferred between Pinot & Picasso entities including the Art Box. Gift Cards purchased prior to 29th May 2020 or ‘Studio Exclusive’ gift cards are purchased for the selected studio and cannot be transferred to another Pinot & Picasso entity. 

Pinot Guarantee

Pinot Guarantee costs $4.95 per ticket. The Pinot Guarantee:

  • Provides customers with the option to reschedule or cancel tickets at any time prior to the session commencing.
  • Allows 1 free change before normal rebooking fees are incurred.
  • Waives all $25 fees for rescheduling and cancelling tickets.
  • Must be purchased at the time of booking.


  • Doesn’t allow for grazing boards to be rescheduled or cancelled within 48-hours of the session commencing. The cost of the grazing boards will then be forfeited.
  • Doesn’t apply to private functions.
  • Doesn’t allow for reschedules after the session has already commenced.
  • Doesn’t apply to Gift Cards (purchases of Pinot Guarantee on a Gift Card can be reimbursed)
  • For cancellations with the Pinot Guarantee, the full amount of tickets minus the Pinot Guarantee cost will be refunded.

Cancellation of session by Pinot & Picasso

In the event a public session is cancelled by Pinot & Picasso, the ticket purchaser will be notified via email or text message no later than 24 hours prior to their session scheduled start time. Ticket purchasers will be offered a reschedule to another upcoming session or credited the value of their purchase for future use.

Gift cards

Gift Cards are non-refundable and can only be used prior to their expiry date. Expiry is 3 years from issue date.

Gift cards are delivered via email and contain instructions on how to redeem online through our checkout. Our gift cards are not a physical product.

‘Exclusive’ gift cards can only be used at the studio they were purchased for. ‘Exclusive’ gift cards cannot be transferred to another studio. Gift Cards purchased prior to 29th May 2020 are classed as ‘Exclusive’ gift cards.

‘Flexi’ gift cards can be redeemed at any studio. Please choose the studio carefully as ‘Flexi’ gift cards cannot be reissued once they have been redeemed. In the event a session is cancelled or rescheduled, the funds can only be reissued as an ‘Exclusive’ gift card (subject to cancellation/rebooking fees).

Gift cards cannot be used to purchase an Art Box. 

Pinot Guarantee does not apply to gift cards.

Booking confirmation

Upon purchase, your booking will be submitted to Pinot & Picasso for processing. You will receive a confirmation email describing the date, time, ticket quantity, and cost of your booking. This email confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions, the Privacy Policy, and the data recorded by Pinot & Picasso on its server shall be treated as legal evidence of the transaction between Pinot & Picasso and the Purchaser.

Competitions and Promotional Offers

Pinot & Picasso may use the Website to run competitions and other promotional offers. You acknowledge that by participating in such competitions and promotional offers, you have read and agree to be bound by any additional terms and conditions applicable to those competitions and promotional offers and you have consented to use of your personal information in accordance with those terms and conditions and the Pinot & Picasso Privacy Policy may be amended from time to time.

Creative20 promotion T&Cs:

  • Applies only to the customers who purchased a Creative Kids Art Box and received a discount code.
  • Applies to logged in customers only.
  • Discount code can be used multiple times throughout the promotion period.
  • The cart value should be greater than or equals $150.
  • Discount will only be provided on the public sessions in the cart.
  • Promotion is valid till 31st Dec 2022.
Giveaway Promotion T&Cs:
Only one email account entry will be accepted per person. Promotion commences 06/06/2022 at 00:01 AEST and final entries close on 30/06/2022 at 23:59 AEST.  The Prize is a Double Pass to attend a studio session at Pinot and Picasso selected studio in the form of a Gift Card (valued at $118). There are 5 Double Passes to be won in total. Prizes are not transferable or exchangeable and cannot be taken as cash or used in other studios.  Gift Cards are valid for three years. Winners will be chosen at random by software from all entries received and verified by Promoter by 01/07/2022. Winners will be notified by their nominated email addresses on 04/07/2022. The winner will be notified by email within 5 days of the closing date. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
International Self-Care Giveaway Promotion T&Cs:
Pinot & Picasso will be running an International Self-Care Giveaway with Go-To Skincare from 1st July 3:00 pm to the 24th July 11:59 pm AEDT. This giveaway is not sponsored, endorsed, administered by, or associated with Instagram or Facebook in any way. Pinot & Picasso AU is running this giveaway to gift our customers, and will not accept any monetary value for the prizes. This competition is only eligible for participants in Australia. To enter you must follow each step listed on the giveaway post, with the winner only being eligible if each step has been completed. This giveaway offer is a game of chance, with the winner being selected at random by Pinot & Picasso AU. The winner of the Self-Care Pack will be announced on 25/07/2022 at 6:00 pm via Facebook and Instagram and will be contacted via email. The winner’s prize will be emailed by Pinot & Picasso AU and sent to their address by Go-To Skincare. Gift Cards + tickets are subject to any terms and conditions of the issuer including those specified on the Gift Cards. The winner cannot resell the product for commercial value.
Pinot & Picasso Gift Card T&C: Gift cards are delivered via email and contain instructions on how to redeem online through our checkout. Our gift cards have no additional processing fees. Expiry is 3 years from issue date.


This Website is not intended for individuals under the age of 18. All participants in Pinot & Picasso public events must be 18 and over. 

School Holiday, Family Friendly events and private functions are suitable for participants under the age of 18. Any all-age events will be advertised accordingly. Staff running children’s events are required to hold a valid Working With Childrens Check or state equivalent.


All artwork, paintings, photos, graphics, text, audio clips, button icons, slogans, trade names and other intellectual property contained on our website, belongs exclusively to Pinot & Picasso. You may not use, reproduce, modify, copy, transmit, display, publish, sell, license, distribute or commercially exploit any of the content or otherwise dispose of any of the content in a way not permitted by us, without our express written consent.

Conditions of entry to studio

During the COVID-19 pandemic, Pinot & Picasso are taking all necessary precautions outlined by the state government. Pinot & Picasso reserve the right to refuse entry or ask guests to leave the premises if they do not reasonably follow the below. We ask that guests assist in this by:

  • Practice social distancing of 1.5m between others
  • Washing and sanitising hands
  • Staying home if unwell or showing signs of the virus
  • Staying home if tested positive or are awaiting test results
Please click here to view our full Customer COVID-19 Policy.

Respect other guests and staff
Follow guidance of staff and refrain from speaking over painting instructions, hindering the experience for other guests. Customers must respect the staff and may be refused entry or asked to leave the premises if they do not follow such terms.

Pinot & Picasso does not tolerate any offensive, inappropriate, obscene, threatening or unruly behaviour towards our staff or guests.

Personal belongings
Pinot & Picasso does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity.

Respect property of Pinot & Picasso
Guests should not cause damage to any property owned by Pinot & Picasso.

A liquor licence is not required to operate a BYO venue (Liquor Act 2007), however Pinot & Picasso take precautions to operate responsibly in our studios. It is illegal for a person to supply liquor and for a minor to drink liquor in a BYO venue. Pinot & Picasso prohibit underage drinking.

Pinot & Picasso premises are strictly smoke-free and smoking is not permitted under any circumstances.

Safety & Security
For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.

Pinot & Picasso may take promotional photos or videos during a public or private event. Customers have the right to decline to have their images captured and should make this known to the staff members. Customers should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.

Our Rights – Pinot & Picasso reserve the right to:

  • Refuse guests’ entry to the premises on a temporary or permanent basis.
  • Request guests leave the premises without a refund, should they breach any of these conditions of entry.

Disclaimer and limitation of liability

The purchaser agrees that the provision of any service, including but not limited to public painting sessions, purchased from our website is at the Purchaser’s sole risk. To the full extent permissible by applicable law, Pinot & Picasso will not be liable for any damages of any kind arising from the use of this site, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by Pinot & Picasso nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the purchaser rely on any such information or advice.

Privacy Policy

Please view Pinot & Picasso’s privacy policy here:

Contact us

Head Office operates Monday – Friday from 9am – 5pm.
Phone: 1300 414 329
Address: 7/29 Abel St, Jamisontown NSW 2750

Veuve Ventures Pty Ltd TA Pinot & Picasso
ABN 68 630 855 686 International Self-Care Giveaway

Pinot & Picasso
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