FAQs

Find out everything you need to know about Pinot & Picasso.

    In case you had a few questions about what to expect at a night at Pinot & Picasso, please check out our FAQs below.

    GENERAL

    As Australia’s #1 Paint and Sip Experience, a night at Pinot & Picasso is extremely easy (just how we like it). Just pack your vino, and we’ll sort the rest.

    We provide seating, easel, paint brushes, paint, canvas’ and (probably most importantly) glassware for your favourite drop.

    You’ll be guided step by step through your selected artwork by one of our experienced P&P hosts.

    With a great soundtrack, expert instruction and a few sips of wine you’ll be moving closer to releasing your inner Picasso!

    The price per seat includes everything you’ll need to create your masterpiece (except whatever you’ll be drinking).

    You’ll have all the necessary equipment provided, including:

    • A 16′ x 20′ blank canvas
    • Acrylic paints
    • Brushes
    • Table easel
    • Pinot & Picasso apron and
    • Glassware for your beverages (most importantly)

    All sessions include guidance from one of our artists to assist you in releasing your inner Picasso. The only thing you’ll need to bring is your favourite bottle of vino, some nibbles and your imagination.

    Bookings are essential at Pinot & Picasso. We have extremely limited spots available, so booking in advance is more than necessary. We book out sometimes months in advance, so get in quick!

    All participants in Pinot & Picasso public events must be 18 and over.

    School Holiday events and private functions are a completely different kettle of fish (or bucket of paint). Any all-age events will be advertised accordingly.

    We will be closing our beloved Byron Bay studio from the 17th March 2022.

    We have loved being a part of the community and being able to add some extra colour into everyone’s lives and we thank you for your support of our studio over the past 3 years.

    Pinot & Picasso continues to deliver its signature experience through our Network of studios across Australia & New Zealand.

    To find a studio near you, head to www.pinotandpicasso.com.au/find-a-studio

    Or, to get in touch visit www.pinotandpicasso.com.au/contact-us

    SESSIONS

    We recommend arriving at the studio 10 minutes before the session commences as to give you plenty of time to get comfortable, set-up, and get the wines flowing.

    Estimated running time is between 2.5 – 3hrs.

    Our sessions begin within 10 minutes of the start time. However, if you are running late, we will make sure you are all caught up and help you throughout the evening.

    We will always do our best to ensure that groups are placed together.

    If you and your friends are booking separately, it’s best to arrive a little earlier to ensure we can seat your group together. We like to operate under the mantra ‘first in best dressed’ when it comes to seating in our studios.

    If you have any other special requests please don’t be shy! We want everyone to have the best experience possible at Pinot and Picasso.

    Reminder: If you book more than 8 people in a single transaction, we’ll happily throw in a 10% discount for your efforts!

    Though we provide aprons to protect your clothes from paint, it’s best to wear something you don’t mind the idea of getting a little bit of paint on. Think comfortable!

    Not at all – we are a creative art studio after all!

    We’re all about helping you release your inner Picasso. We like to think of our step-by-step instruction to be more of a guide, anyway.

    Pinot & Picasso is BYO only! We don’t sell any alcoholic drinks in studio, so it’s important to remember to bring your favourite bottle with you!

    If you do happen to forget – we’ll be more than happy to point you in the right direction.

    Absolutely! You are welcome to bring any drinks of your choosing, alcoholic or not! 

    You betcha!

    We strongly encourage everyone to have a little food to eat while they Paint and Sip! Bring yourself some nibbles, or let us do the hard work for you with one of our hand-crafted, locally sourced grazing boards courtesy of one of our catering partners.

    Yes, our Pinot & Picasso studio’s all have a fridge inside their studio to keep drinks cold! If you would like to bring an esky with ice as well, you are more than welcome to do so. 

    PAYMENTS & BOOKINGs

    Once your order has been processed, you will be sent a confirmation email confirming your order and you will be given some information regarding your session. 

    We accept all major credit cards, as well as PayPal, POLi Payments, ZipPay and Afterpay

    All our bookings are made online via our website. Bookings are essential at Pinot & Picasso. We have extremely limited spots available, so booking in advance is more than necessary. We book out sometimes months in advance, so get in quick!

    We understand that sometimes life gets in the way, which is why we’re happy to cancel or reschedule your booking for $25 non-negotiable fee* per transaction up to 48-hours before your scheduled session time.

    If cancelling or rescheduling within that 48-hour window, a $25 non-negotiable fee* per ticket will be applied.

    However, grazing boards cannot be rescheduled or cancelled within the 48-hour window. If you cancel or reschedule your session within this 48-hour window, the cost of your grazing board will be forfeited.

    When rescheduling, you will need to choose your next most convenient session date that is available or we can provide a credit towards a future booking (minus the rebooking fee).

    Important: We are very strict on ‘no shows’. If you don’t show up for the class, we’ll still charge you the full amount. We are unable to refund, reschedule or provide credit for a missed session.

    *Unless you’ve purchased the Pinot Guarantee at time of booking.
    *Pinot Guarantee cannot be used to reschedule/cancel after the session has already commenced.

    6 or More Tickets Purchased

    For bookings of 6+ tickets, there will be a $25 non-negotiable fee per ticket to cancel or reschedule at any time.

    Private Functions

    Private Function deposits are non-refundable.

    If the full amount has been paid & there is more than 2 weeks before the session date, we can reschedule your private function to another date that is suitable for yourself & also the Pinot & Picasso studio.

    We are unable to refund or reschedule private functions within the 2 weeks before your session date. The full amount will be forfeited. We hope this never has to happen.

    Pinot Guarantee does not apply to Private Functions. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee at your request.

    CANCELLATIONS DUE TO COVID LOCKDOWN – If your session is cancelled due to a Government mandated closure of our studio, your tickets grazing board will be rescheduled or provided to you as a credit at no extra charge. In the event this is not suitable, a flat $15 refund fee per transaction will be applied to cover transaction, web and administration costs.

    Abso-bloody-lutely!

    We strive to provide the best private event experience possible. Pinot & Picasso cater for all types of special occasions including:

    Find out more on our Function Enquiry Form. Once complete, your enquiry will be directed to your local studio.

    Note: discount codes cannot be accepted for Private Function bookings.

    Again, absolutely! We provide vouchers for $40, $60, $120, $180 and $240 which can be credited towards an upcoming session at one of our studios*.

    We don’t provide physical Gift Cards, but vouchers can be emailed to either the purchaser or the recipient at a time and date of your choosing. All gift cards are valid for 3 years from time of purchase.

    Head over to www.pinotandpicasso.com.au/gift-cards/ to purchase a voucher for your favourite studio!

    Please note that Gift Cards cannot be redeemed for:

    • Grazing Boards
    • Art Boxes
    • Virtual Functions
    • Purchasing another gift card
    ‘Exclusive’ gift cards can only be used at the studio they were purchased for. ‘Exclusive’ gift cards cannot be transferred to another studio. Gift Cards purchased prior to 29th May 2020 are classed as ‘Exclusive’ gift cards.
    ‘Flexi’ gift cards can be redeemed at any studio. Please choose the studio carefully as ‘Flexi’ gift cards cannot be reissued once they have been redeemed. In the event a session is cancelled or rescheduled, the funds can only be reissued as an ‘Exclusive’ gift card (subject to cancellation/rebooking fees).
     

    *Please choose your gift card carefully as we are unable to transfer any Studio Exclusive Gift Cards to a different studio once your purchase is complete. If you are unsure where the gift card will be redeemed, we recommend purchasing the Flexi Gift Card.

    In the rare event that a public session is cancelled, the ticket purchaser will be notified via email or text message no later than 24 hours prior to their session scheduled start time.

    Ticket purchasers will be offered a reschedule to another upcoming sessions or credited the value of their purchase for future use.

    Gift Vouchers are non-refundable and can only be used prior to their expiry date.

    Please choose your gift card carefully as we are unable to transfer any Studio Exclusive Gift Cards to a different studio once your purchase is complete. If you are unsure where the gift card will be redeemed, we recommend purchasing the Flexi Gift Card.

    We understand that life gets the better of you sometimes – say hello to the Pinot Guarantee.

    For just $4.95 per ticket the Pinot Guarantee:

    • Provides you with the option to reschedule or cancel your tickets at any time.
    • Allows you 1 free change before normal rebooking fees are incurred.
    • Waives all $25 fees for rescheduling and cancelling tickets.

    Exclusions:

    • Doesn’t allow for grazing boards to be rescheduled or cancelled within 48-hours of the session commencing. The cost of the grazing boards will then be forfeited.
    • Doesn’t apply to private functions.
    • Doesn’t allow you to reschedule after the session has already commenced.
    • Doesn’t apply to Gift Cards. If you do purchase Pinot Guarantee on a Gift Card, you can request a refund for the cost of the Pinot Guarantee.

    For cancellations with the Pinot Guarantee, the full amount of your tickets minus the Pinot Guarantee cost will be refunded.

    Gift Cards

    Again, absolutely! We provide vouchers for $40, $60, $120, $180 and $240 which can be credited towards an upcoming session at one of our studios*.

    We don’t provide physical Gift Cards, but vouchers can be emailed to either the purchaser or the recipient at a time and date of your choosing. All gift cards are valid for 3 years from time of purchase.

    Head over to www.pinotandpicasso.com.au/gift-cards/ to purchase a voucher for your favourite studio!

    *Please note that Gift Cards cannot be used for Grazing Board purchases.

    Gift Vouchers are non-refundable and can only be used prior to their expiry date.

    Here are a few troubleshooting tips for using gift cards:

    • If you are redeeming an Exclusive Gift Card, ensure you are redeeming at the studio it was purchased for. Flexi Gift Cards can be redeemed at any studio.
    • Ensure your Gift Card still has a remaining balance.
    • Ensure there are no spaces between or after the numbers
    • Ensure the dashes (-) are entered
    • If you have followed the above steps and the gift card still does not work, quit your browser and restart your session. You may need to try a different browser such as Google Chrome or Firefox.

    Sometimes our emails end up in spam – check there.

    No luck? Send us an email and we’ll resend it to you!

    hello@pinotandpicasso.com.au

    Victorian Dining and Entertainment Program

    Any customer with a valid Australian bank account who spends $40 or more in one transaction on an eligible entertainment experience in Victoria can claim back a 25% rebate on their purchase.

    Once you have purchased your tickets, you will receive an email with your booking confirmation and tax invoice.

    You can then visit the VIC Government secure website to upload your invoice, contact information, banking details and fill in some further information. The rebate will then be deposited to your bank account within 5 business days of your claim being approved.

    You can claim your 25% rebate on your studio session tickets within Victoria when you spend $40 or more in one transaction. Grazing boxes can also be claimed if they are purchased at the same time as your ticket.

    Please note: you are unable to claim the 25% rebate on Gift Card purchases.

    No, the rebate is not able to be claimed on any private events.

    No. You are able to submit your claim as soon as you’ve purchased your tickets, provided the purchase is made on or after Tuesday 29 March 2022 and before the funds for the program are exhausted.

    No, only one claim can be made per receipt.

    You are unable to claim the same receipt more than once, nor can the rebate be split based on the number of tickets purchased.

    No. To be eligible for the rebate, the purchase must be made on or after 29 March 2022.

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