Effective Date: November 3rd, 2025
Overview
We are Veuve Ventures Pty Ltd ABN 68 630 855 686 trading as Pinot & Picasso (referred to in these terms as “Pinot & Picasso”, “we”, “us”, and “our”) we operate www.pinotandpicasso.com.au (Site) and have Studios all across Australia.
This Privacy Policy applies to the products and/or services we provide on our Site, our Events and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
If you have any privacy-related questions, please email us at: hello@pinotandpicasso.com.au
Updates to our Privacy Policy
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it’s the latest version.
Our Commitment to Privacy
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, store, use and disclose your information when you visit our website, book an event, or interact with our brand.
Information We Collect
We may collect the following types of personal information:
- Full name, contact details (email, phone number, address)
- Age and date of birth (to verify legal capacity or alcohol consumption eligibility)
- Payment and billing details (processed securely via third-party payment providers)
- Booking and event participation details
- Gift card purchases, preferences, and feedback
- Employment or partnership details (for staff, contractors, or franchise enquiries)
- Digital data such as IP address, browser type, cookies, and usage analytics.
Sensitive information (e.g., medical or health information for accessibility needs) will only be collected with your consent.
How We Collect Your Information
We collect information directly from you when you:
- Visit or interact with our website or social media channels
- Book or attend an event or purchase a product
- Subscribe to our mailing lists or participate in surveys or promotions
- Apply for employment, a contractor role, or franchise opportunities
- Communicate with our customer service team.
We may also receive limited information from third parties (e.g., payment processors, marketing platforms, or partner studios) to process your booking or enquiry.
Why We Collect Your Information
We use your personal information to:
- Process bookings, purchases, and payments
- Provide customer support and service updates
- Send promotional communications (if you have opted in)
- Improve our products, services, and website experience
- Comply with legal and regulatory obligations (e.g., taxation, liquor licensing).
We will not sell or rent your personal information to any third party.
Direct Marketing
We may send you updates, special offers, or event information. You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly. We comply with the Spam Act 2003 (Cth).
Disclosure of Personal Information
We may share your information with:
- Franchisees and authorised Pinot & Picasso studios
- Payment service providers (e.g., Stripe, PayPal, Afterpay)
- Marketing and analytics providers (e.g., Klaviyo, Meta, Google)
- IT, CRM, and website hosting partners
- Legal, regulatory, or enforcement agencies where required by law.
All third-party providers are required to handle personal data in accordance with Australian privacy laws and our data-protection standards.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. Data is stored on secure servers, and transmission is protected by SSL encryption.
If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches Scheme.
Access and Correction
You may request access to or correction of your personal information at any time by emailing hello@pinotandpicasso.com.au We will respond within a reasonable timeframe (generally within 30 days).
Cookies and Analytics
Our website uses cookies and analytics tools (e.g., Google Analytics) to improve user experience and website performance. You can disable cookies in your browser settings, though some website functions may not operate as intended.
Overseas Disclosure
Some service providers may store or process data outside Australia (e.g., in the United States, New Zealand, or the United Kingdom). Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the APPs.
Complaints
If you believe your privacy has been breached, please contact hello@pinotandpicasso.com.au We will acknowledge receipt within 5 business days and aim to resolve your complaint within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.