Customer COVID-19 Policy

This Customer COVID-19 Policy (Policy) applies to all customers of Veuve Ventures Pty Ltd (ACN 630 855 686) t/as Pinot & Picasso and/or its franchisees (collectively referred to as “Pinot & Picasso”) and forms part of the terms and conditions of booking or otherwise engaging with Pinot & Picasso in respect of any physical events conducted by Pinot & Picasso (Event).

Note: This Policy will be frequently updated from time to time as circumstances of the Covid-19 Pandemic continue to change and evolve. Please ensure you are up-to-date with the latest version of this Policy which will be hosted at www.pinotandpicasso.com.au/customer-covid-policy including in particular the applicable version of the Policy immediately prior to your scheduled Event.

Pinot & Picasso is required to comply with all public health orders and government directions (Government Directions) at both Federal and State level. This will vary from State to State. This Policy sets out Pinot & Picassos requirements of its customers and includes frequently asked questions, which for the avoidance of doubt forms part of the terms of this Policy.

New South Wales

The “NSW Roadmap to Reopening” announced by the NSW Premier grants certain freedoms to double vaccinated workers and members of the public once public vaccination targets are achieved. You can read more about these freedoms (and restrictions) here:

www.nsw.gov.au/media-releases/roadmap-to-freedom-unveiled-for-fully-vaccinated

Pinot & Picasso must follow the reopening Roadmap set by the NSW Government. We are looking forward to reopening our studios as soon as possible in a safe and lawful manner.

Based on the current NSW Government Roadmap only those who are double vaccinated will be able to attend our studios after NSW achieves a 70% double dose vaccination rate. If you are not double vaccinated at the time of your Event unless you have a valid medical exemption you will not be eligible to physically attend your Event. It is unclear how long this requirement will continue.

Victoria

The Victoria Premier released the “Victoria’s Roadmap – Delivering the National Plan” which outlines the keys phases based on public vaccination rates in the state. Pinot & Picasso must follow the reopening Roadmap set out by the VIC Government. 

Based on the current VIC Government Roadmap, restrictions and reopening dates are dependant on whether studios are categorised as “Metropolitan Melbourne” or “Regional”, and in some circumstances, the size of the venue the Event is being held at. The below links provide more information on the key differences, as well as the current and proposed freedoms and restrictions in these areas.

Victoria Roadmap – https://www.coronavirus.vic.gov.au/victorias-roadmap

Where double vaccination’s are mandated by the Government to attend your Event, unless you have a valid medical exemption you will not be eligible to physically attend your Event. It is unclear how long this requirement will continue.

Other States

States/Territories not currently experiencing a serious outbreak of the Delta strain, there is no present Government Restriction in place or intention of Pinot & Picasso to restrict customers from attending Events based on vaccine status. However, this may change in the future as circumstances change in each State/Territory and/or if Pinot & Picasso updates its stance on vaccination.

FAQS

Where Government Directions requiring double vaccination are applicable at the time of your Event within your State/Territory, you will be asked to provide evidence to Pinot & Picasso prior to entering the studio in which the Event is being held. Pinot & Picasso is awaiting advice from the NSW and VIC Government as to how customer vaccine status will be checked. We will keep you updated on this aspect where you have booked an Event. In some circumstances Pinot & Picasso may accept a medical exemption, however Pinot & Picasso will consider the safety of yourself and other attendees of the Event when making this determination.

The information you provide will be used and retained in accordance with Pinot & Picassos obligations under Privacy Laws and to ensure we can produce evidence of compliance with the Government Direction if required.

Pinot & Picasso will comply with the Australian Consumer Law in respect of the offer of refunds or credits to you.

Where you make a booking at a time when Government Directions requiring double vaccination were in force, were scheduled to be in force, or were reasonably foreseeable that they may be in force as at the time of your Event, you do so at your own risk. If you cannot attend because you do not meet the Government Directions Pinot & Picasso is under no obligation to provide a refund to you.

Where you make a booking at a time when Government Directions requiring double vaccination were not in force, were not scheduled to be in force or were not reasonably foreseeable to be in force as at the time of your Event and you wish to cancel your Event on the basis you cannot attend because you do not meet the Government Directions, Pinot & Picasso will provide you with a credit.

Masks will need to be worn at all times in Pinot & Picasso studios (unless eating and drinking) – until advised otherwise by us in line with Government Directions. In other States/Territories, we will follow Government protocols in this regard and will keep you updated on the requirement to wear masks prior to your Event.

In addition to the above, our studios we are taking the following steps to provide a safe, clean and enjoyable environment:

  • If you are unwell, we ask that you stay home and reschedule your session
  • Limiting guest numbers in studio to align with Australian Government Physical Distancing practices
  • Following Government recommendations on wearing face masks
  • Providing hand sanitiser at main touch points within the studio
  • Encouraging all guests and staff to wash their hands throughout the session
  • Increased cleaning of all easels, surfaces and brushes before and after sessions
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